Friday, May 25, 2007

Another Installment in the Things That Annoy Me series

It's been awhile since I subjected you to one of my rants.
I'll start with the good news.
I was glad to see on my 3rd trip to Miami in March that a Dunkin Donuts-Baskin Robbins combo was about to open in the SAME building as the office I work in down there. They were open for business on my last trip a few weeks ago.
The other good news is that they're starting to get my drink orders right.



The bad news is that in the 6 times I've been there over two trips they haven't managed to get a single order fully correct. Last time, they used cream instead of milk, added sugar when I ordered equal on the side, made an iced latte instead of an iced coffee, used a bagel instead of an english muffin, and added cheese to every breakfast sandwich among other things. I think many of these errors stemmed from their system which seemed very inefficient. I'd place the order with the cashier. And then she would yell to someone in the back area (I think there's a slight language barrier between them too). And then she would move on to the next customer. So in every case I never knew who to talk to after my incorrect order had been left on the counter for me.

Anyway, this week they got the drink orders right! And the person who took my order also filled the order. I like that system. The medium iced hazelnut coffee with milk and equal on the side was great. However my breakfast sandwich was a creative interpretation of what I ordered.

It's not that I'm THAT picky. Even when they get the orders wrong, I'm still pretty happy and everything tastes fine. But having worked in several coffee shops over the years, it bothers me when I see so much sloppiness and it makes me want to teach them some tricks if only because they'd get more tips if customers could depend on accurate orders. Wow, that's sounds really arrogant!! That's ok, in this series I'm allowed to sound whiny and pretentious.

2 comments:

MikaJ said...

is that a pic of DD coffee? the ice looks like it is frozen coffee? or is it before 9 am on a saturday and my mind is playing tricks on me...

PassionKNITly said...

One thing that NY has taught me is that you're never pretentious when a barista (OMG i just used that word) F's up your order.